At Himalayan Salt Range, your satisfaction is our top priority, and we strive to deliver the highest quality products and services. However, we understand that there may be instances where you need to request a refund. Our Refund Policy outlines the circumstances under which refunds can be issued.
1. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We may request photographic evidence of the damaged or defective item for our records. Once verified, we will offer you the option of a full refund or a replacement product, including any shipping charges.
2. Incorrect or Incomplete Orders:
In the event that you receive an incorrect or incomplete order, please notify us within 7 days of receiving your shipment. We will promptly rectify the issue by sending the correct items or missing components. If a refund is preferred, we will process it along with any associated shipping fees.
3. Change of Mind:
If you have a change of mind about your purchase, we accept returns within 30 days of the delivery date. However, please note that the returned items must be unopened, in their original packaging, and in resalable condition. You will be responsible for the return shipping costs, and a restocking fee may apply.
4. Refund Process:
To request a refund, please contact our customer support team via [refund@himalayansaltrange.com]. Provide your order number, details about the issue, and any relevant images if applicable. We will review your request and respond with instructions on how to proceed.
5. Timeframe for Refunds:
Refunds will be processed within 30 after we receive the returned items or, in the case of damaged/defective products, after verification. Please allow additional time for your financial institution to process the refund.
6. Contact Us:
If you have any questions or concerns about our Refund Policy, please do not hesitate to reach out to our customer support team at [refund@himalayansaltrange.com].
We are committed to ensuring your satisfaction with Himalayan Salt Range products, and we will make every effort to address your concerns promptly and fairly. Thank you for choosing the Himalayan Salt Range.
